- Who We Are
- What We're Good At
- What Makes Us Different
- Terms and Conditions
- Contact Us
- Our Promise
- Member of ASTA
U China Travel specializes in tailor-made travel. We strive to always create a comfortable and relaxing private travel experience for you. We are very experienced in working with family and business travelers. We also avoid the typical tourist restaurants, places targeting travelers. At U China Travel, Quality, Authenticity, and Flexibility are our top priorities.
As a boutique travel group we hope not to be the biggest, but strive to be the best travel company with the highest quality service in China.
Personally Identifiable Information
Verification, Billing, and Order Status
Compliance with Legal Authorities
We work with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. We aggressively prosecute, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site. Agencies with which we cooperate are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.
We handle all refund requests through our Live Help. We do not accept refund requests via e-mail for security reasons. If you would like to request a refund, please contact our Live Help.
I have not received my order. What is happening?
In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.
How are refunds issued?
If your request for a refund is granted, we shall make a payment to your Paypal account within 12 hours.
If you no longer wish to receive the Company's promotional communications, you may "opt-out" of receiving them by following the instructions included in each communication or by e-mailing the Company at email@example.com
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